Return & Refund Policy

Last updated 10 October 2026. Thank you for shopping with us; if you are not 100% satisfied with your purchase, we are here to help.

Returns within 15 days

Our products can be returned within 15 days of the day your order is delivered. To be eligible, the product must be in its original packaging and you need the receipt, order confirmation or proof of purchase from this website. We cannot accept returns of purchases made from third-party retailers.

Your 14 day right to cancel

Because you buy from us online, the Consumer Rights Act 2022 gives you 14 days from the day your order is delivered to cancel for any reason. Tell us within those 14 days, send the item back within 14 days of telling us, and we refund the price you paid plus the standard delivery charge. You pay the return postage. None of the deductions or fees on this page apply to a cancellation made this way, and we may reduce the refund only if the item has been handled more than you would handle it in a shop.

For change-of-mind returns made after that 14 day period but inside our own 15 day window (a better price found, changed your mind, does not fit, no longer needed, or ordered the wrong item), a €49 per-order deduction applies, which covers the original packing and handling of your order, and the return postage to the originating warehouse is paid by you. Email theteam@customersupport.care before sending anything back, so it reaches the right warehouse and is credited to your order.

Refunds are processed within 24 to 48 hours of the returned item arriving, back to the payment method you used, or held as store credit against a future order if you prefer. Payment providers usually take a few further days to show the money on your statement.

Cancelling an order

Any order can be cancelled free of charge until packing and shipping begins; most orders are packed within 24 hours, so tell us as soon as you can. If a paid order needs changing or cancelling, contact us within 12 hours; a 12.5% service and processing fee applies to cancellations of paid orders. Once packing and shipping has started, an order can no longer be cancelled and the returns process above applies instead. Neither fee applies where you are using your 14 day right to cancel.

Faulty, damaged or incorrect items

This part is separate from everything above, and none of the deductions apply to it.

If your order arrives faulty, damaged, not as described, or not at all, contact us and we will put it right at no cost to you: a replacement, a repair or a full refund, with return postage on us. Goods you buy from us carry our product guarantee and your statutory protection under the Consumer Rights Act 2022: they must match their description, be fit for purpose and be of the quality you are entitled to expect. If they are not, you are entitled to a repair or replacement, and to a price reduction or a refund where that does not put things right. If a fault shows within 30 days of delivery, you can end the contract and have a full refund.

Buyer protection: if your order is not delivered, you are eligible for a full refund. If a parcel arrives damaged, a photo of the packaging and the item speeds things up with the courier, but it is not a condition of your rights.

How to start a return

Email theteam@customersupport.care with your order number and a short note about what you would like to do. Support is available around the clock and most emails are answered within 24 hours. We will reply with the return address and confirm what applies in your case.

Questions before you buy

If you are unsure whether a rod length, reel size or kit suits you, ask before ordering and we will help you get it right the first time. Nothing in this policy affects any rights you have under Irish and EU consumer law.